Ticket Sales, Terms and Refund Policy
Ticket sales, terms and refund policy: Please note that all online ticket sales are non-refundable.
Due to expenses incurred to present events as well as costs associated with processing online ticket transactions, as stated on the online reservations system, all online ticket sales are final. We are unable to issue refunds on tickets purchased for any reason and the purchase of tickets for events constitutes your acceptance of the posted no refund policy.
Upon purchasing a ticket to attend an event, we will keep you informed of other future events that we organize. We look forward to welcoming you to an upcoming event and appreciate your patronage and support of our events!Purchase of tickets constitutes your acceptance of ALL the Ticket Sales Policy And Terms for Participation outlined below.
No Refunds on Tickets Purchased for Any Reason
By purchasing a ticket, you agree to our NO CANCELLATIONS OR REFUNDS policy on tickets purchased FOR ANY REASON, including but not limited to weather conditions, health matters/restrictions, changes in travel plans, unanticipated travel or other reasons.
Acceptable Behavior
We expect anyone who interacts with us or a guest attending an event to be respectful and polite, always. For the wellbeing of our community (and our sanity!), we have a strict zero tolerance policy for anyone who would interact or communicate in a belligerent, disrespectful, or otherwise unreasonable manner. Any such interaction will result in being banned from taking part in future activities. If such interaction occurs during an event, the person responsible for such behavior will be immediately escorted out with no refund. We simply have a policy of refusing to serve anyone who is rude. If there is ever an issue, please discuss it with us politely and we will do everything we can to assist you.
We may refuse to serve anyone for not adhering to terms outlined in our Ticket Sales Policy, including our policy that all ticket sales are nonrefundable.
Weather Related Postponements
In the event we have to postpone an event due to adverse weather or an act of god beyond our control, your ticket is transferable to attend a similar event in the future. You can transfer your ticket to attend a future event by emailing us when you see the rescheduled event on our event calendar. The weather related postponement policy applies only when FROEvents.com / Famous Reading Outdoors LLC decides to invoke the provision to postpone an event due to adverse weather. Events that are advertised as being held rain, shine, or snow will be held as promised rain, shine, or snow.
Ticket Orders Subject to Review
All ticket orders we receive are subject to review and space availability. We reserve the right to not accept a ticket order we receive for any reason, including but not limited to the limited availability of space for certain events as well as the possible cancellation or postponement of the event along with circumstances due to errors and omissions. For example, if an event is close to being sold out, and we receive a ticket order for 10 reservations, when only 3 tickets are available, we will not be able to accept the reservation for 10 tickets due to the lack of space. In such a case, we will contact you as quickly as possible (within 24 hours, when possible) and void your transaction. In the event the payment has posted for an event where we are unable to accept your reservation due to space availability, we will immediately issue a full refund of your ticket cost.
Written Authorization and Ticket Validation for Certain Ticket Orders
We reserve the right to request written authorization with signature and validation by photo ID for certain ticket orders. If Written Authorization and Ticket Validation is needed we will contact you after we receive your ticket order. Please note that Written Authorization and Ticket Validation for certain ticket orders is requested for your own security so that we can validate the ticket purchase was made by the authorized cardholder as well as receive written affirmation with signature to pay for the tickets. This policy especially applies to out of town ticket orders as well as tickets orders amounting to a large sum. If we do not receive the requested validation information by the designated time, tickets are subject to cancellation and in such a case we will no longer accept payment by credit card and any payment must be submitted by check or money order.
Valid and Accurate Information
When you submit a ticket order, please ensure that you provide us with valid and accurate information, including your name, phone number, email address, and mailing address as this information is used to autheticate your transaction as well as contact you in case we need to validate the transaction or obtain any additional information needed to process your transaction. This is expecially important for events that require a complete and accurate guest list of all the attendees, including the names of guests. Please note that any ticket orders submitted with invalid information are subject to cancellation. For example, if you submit a ticket order with an invalid phone number and we are unable to reach you to verify your transaction, we may cancel your ticket order due to not being able to verify the transaction.
Events Start on Time
Kindly note that events start on time and we are unable to offer refunds if you arrive late or at a location other than where the event is hosted. We unfortunately do not have control of traffic, parking, or other factors that may affect your timely arrival so we kindly ask that you allow sufficient time to reach the event on time. The starting time for events along with the correct address is always listed on the online event description.
Photos and/or Videos Will be Taken At Events
By taking part in FROEvents.com / Famous Reading Outdoors LLC, you grant the event organizers full rights to use the videos or photos taken during the event, including any reproductions or adaptations of the images for fundraising, publicity or other purposes to help achieve the goals of the organization. This might include (but is not limited to), the right to use any videos or photos for printed and online publicity, social media, press releases and funding applications.
Event Details And Ticket Policy Subject to Change
Please note that as we continue to refine our events entertainment, menus, themes, and other details associated with events are subject to change. We constantly strive to work with our partners to present you with exceptional event experiences. The provisions of our Ticket Policy are subject to change without notice.
Additional Questions, Comments and/or Concerns
If you have any questions concerning our return policy, please contact Famous Reading Outdoors LLC by online form or by phone (570) 573-1038.